Frequently Asked Questions

Everything you need to know about playing at PressCourt

Getting Started

No, PressCourt is open to the public. Anyone can create a free account and book a court. Membership is optional but provides benefits including reduced hourly rates and the ability to book up to one week in advance.
Download the PressCourt app from the Apple App Store or Google Play, or book via our website. Create your account, sign the liability waiver, add a payment method, and you're ready to play.
Yes. Every player, including guests, must have a signed liability waiver on file before entering the courts. You can complete this digitally during account setup.

Booking & Reservations

Book through the PressCourt app or on our website. Navigate to the "Book" tab, choose your date and time, select a court, and confirm your reservation.
  • Non-members / public: Courts can be booked up to 6 hours before the start time, subject to availability.
  • Members: Courts can be booked up to 7 days in advance, giving you first pick of the best times.
We strongly recommend booking ahead. Walk-in play is subject to availability during staffed hours, and a reservation is the only way to guarantee your court time.
Reservations are available in 1-hour blocks, with the option to book consecutive hours if availability allows.
Up to 4 players can share a standard court reservation for a doubles game.

Membership

Members enjoy several key benefits:
  • Reduced hourly court rates compared to public walk-in pricing
  • Access to lockers
  • 7-day advance booking — secure your preferred time before courts open to the public
  • Access to members-only events and discounts on merchandise
Membership can be signed up for and purchased directly through the PressCourt app.

Cancellations & No-Shows

Cancel more than 24 hours before your reservation for a full refund or account credit. Cancellations within 24 hours, or no-shows, will be charged in full.
Cancel directly through the app under your reservations — no need to call or email.
If we cancel due to facility issues or other circumstances outside your control, you will receive a full refund or account credit at no charge.

Accessing the Facility

PressCourt uses keyless entry. When your reservation window opens, simply open the app and tap your active reservation to unlock the door.
You may access the facility a few minutes before your reservation start time. Please vacate the court promptly at the end of your session so the next players can get on.
Yes. PressCourt is monitored by CCTV cameras throughout the facility and perimeter at all times, for the safety and security of all players.

Equipment & Court Rules

Athletic attire and clean, non-marking indoor court shoes are required at all times on the courts. Sandals, boots, and black-soled shoes are not permitted.
We recommend bringing your own paddle. Rental paddles may be available — check the app for details. Paddles and pickleballs are available for purchase at the facility. Due to our environmental values, we only sell and strongly encourage players to use the biodegradable balls we stock.
Sealed water bottles are welcome on court. Food, glass containers, and alcohol are not permitted on the playing surface.

Guests, Open Play & Events

Yes. Guests must create their own free account and sign the waiver before arriving. A guest may be added to your reservation through the app.
Yes — check the "Events" tab in the PressCourt app for all current programming, including open play sessions, clinics, and leagues available to both members and the public.
Yes. Visit our Corporate Events page or contact us directly for private event packages and availability.

Getting Help

Reach us through the contact details in the app, on our Contact page, or by emailing [email protected]. For urgent access issues outside staffed hours, follow the emergency contact instructions in your booking confirmation.